Refund Policy
At Cluzen.com we strive to provide high-quality Data Management and Cloud Solutions services to our users. However, we understand that there may be circumstances where a refund is requested. This Refund Policy outlines the conditions under which you may be eligible for a refund.
Eligible Refund Situations
You may be eligible for a refund in the following situations:
Service not provided:
A refund may be issued if the Service is unavailable due to a failure on our side and we are unable to provide access to your cloud account.
Technical Malfunctions (Quality Issues):
Quality issues refer only to technical malfunctions that prevent normal use of the Service. If such an issue occurs and you provide specific and valid reasons, we may offer a partial or full refund on a case-by-case basis.
Refund Request Within 14 Days:
The buyer has the right to request a refund within 14 days after the purchase. To initiate a refund, please contact our support team and provide proof of purchase.
Refund Request Procedure
To request a refund, you must follow these steps:
Contact Support:
Send an email to our customer support team at support@cluzen.com within 14 days of receiving the service.
Provide Details:
Clearly explain the reason for your refund request and provide any relevant details or evidence to support your claim.
Wait for Evaluation:
Our support team will evaluate your request and respond to you promptly.
Non-Eligible Refund Situations
You are not eligible for a refund in the following situations:
Change of Mind:
Refund requests based on a change of mind or personal preference are not eligible.
Violation of Terms or Abusive Behaviour:
We reserve the right to refuse refunds in cases of misuse, fraudulent activity, or violation of our Terms of Use.
Service Already Used:
Refunds are not available if you have accessed or used the Service, uploaded content, or utilised cloud storage capacity.
Subscription Periods Already Used:
We do not provide refunds for subscription periods that have already been used or partially used.
Refund Processing
If your refund request is approved, refunds are processed within 10 business days. Refunds can only be issued to the original payment method used for the transaction.
Statutory Rights & Digital Service Acknowledgement
By purchasing and accessing our cloud services, you acknowledge that the digital service begins immediately and that you lose your statutory right to cancel once the service has been accessed or used. Nothing in this Refund Policy affects your statutory rights.
Contact Information
If you have questions or concerns about our Refund Policy, please contact us at support@cluzen.com.